24/7 Expert Support
Comprehensive technical support and customer service to keep your operations running smoothly across the Middle East.
Get Immediate Assistance
Choose the support option that best fits your needs. Our expert team is ready to help with technical issues, parts ordering, and service requests.
Emergency Support
Critical equipment failures requiring immediate attention
Response within 2 hours
Technical Support
General technical assistance and maintenance guidance
Response within 4 hours
Parts & Service
Spare parts ordering and scheduled maintenance services
Response within 1 business day
Regional Support Centers
Local expertise and support across the Middle East with dedicated teams for ARAS and Dazee equipment.
ARAS UAE Support Center
Dubai, United Arab Emirates
schedule Operating Hours
Sunday - Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 1:00 PM
Saturday: Closed
Emergency: 24/7 Available
engineering Services Offered
• On-site technical support
• Preventive maintenance programs
• ARAS equipment repair services
• Spare parts inventory management
• Technician training and certification
Dazee Qatar Support Center
Doha, Qatar
schedule Operating Hours
Sunday - Thursday: 7:00 AM - 5:00 PM
Friday: 8:00 AM - 12:00 PM
Saturday: Closed
Emergency: 24/7 Available
star Premium Services
• Korean equipment specialist support
• Premium maintenance packages
• Direct Korea factory consultation
• Advanced diagnostic services
• Custom solution engineering
Self-Service Resources
Access helpful resources, documentation, and tools to maintain your equipment and resolve common issues independently.
User Manuals
Download comprehensive operation and maintenance manuals for all equipment models.
Troubleshooting
Step-by-step guides to diagnose and resolve common equipment issues.
Parts Catalog
Browse and order genuine spare parts with detailed diagrams and part numbers.
Video Tutorials
Watch detailed video tutorials on operation, maintenance, and safety procedures.
Warranty & Service Plans
Comprehensive protection and maintenance plans to ensure optimal performance and maximum uptime for your equipment.
Standard Warranty
Comprehensive coverage for all new equipment
Extended Service Plan
Premium protection beyond warranty
Premium Support
Ultimate care for critical operations
Still Need Help?
Our expert support team is standing by to assist you with any questions or issues. Contact us directly for personalized assistance with your Susang equipment.